Frequently Asked Questions
Your questions. Our commitment.
Welcome to AvenueMade Client Services. Here you'll find answers to our most common questions about orders, shipping, returns, and your overall shopping experience.
Orders & Processing
How long does it take to process my order?
Orders are processed within 1–3 business days. Once your order has been prepared and shipped, you will receive tracking information.
Shipping
How long will my order take to arrive?
Delivery times vary depending on your location. Most domestic orders arrive within 3–7 business days after processing.
Do you offer international shipping?
Yes. AvenueMade ships worldwide. International shipping rates and delivery times are calculated at checkout.
Order Tracking
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details.
Returns & Exchanges
What is your return policy?
We accept returns and exchanges within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
How do I start a return or exchange?
Contact the AvenueMade Support Team with your order number and request. We will assist you with the next steps.
Order Issues
What if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos of the issue. Our team will review and work toward a resolution.
Payments
What payment methods do you accept?
We accept major credit/debit cards and secure online payment options.
Is my payment information secure?
Yes. All transactions are processed through secure payment systems to protect your information.